At Dive Addicts, we are happy to extend our hassle free return policy to our customers: a 30/60-day Satisfaction Guarantee on ALL of our merchandise.
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- If it is within 30 days and the items are in new condition with original packaging, there is a 100% credit or refund* on any item.
- If its within 30 days and the item is used, feel free to send it back and get a full 100% credit towards new equipment! * DA can, at our sole discretion, change this policy depending on the condition of the return.
- If it is within 60 days and the items are used, or are not returned with the original packaging, it’s not a problem, we will provide you with store credit for 75% of your products purchase price, that can be used to purchase any other product we sell at Dive Addicts*. * This can be changed at our discretion based on how worn or damaged the product is*
- If it is between 30 – 60 days and the items are in new condition, we will provide you with store credit for 100% of your products purchase price, that can be used to purchase any product we sell at Dive Addicts.
- You never need to contact us for a Return Merchandise Authorization Number (RMA#), but we do recommend calling us (801-572-5111) before returning to see if the issue can be resolved before a return is made. To ensure that your return/exchange is handled in a speedy manner, always include a copy of your order confirmation (you can just print out the email, or log into your account and print it from there).
- If you have bought an item and it needs to be returned, your original shipping charges are non refundable.
- Shipping charges are NOT refundable. If you received Free Shipping on your order, and return it, the charges for the shipping will come out of your refund. Shipping is included if you keep the product, a return voids the free shipping.
- * Certain Items (any special order item – meaning an item that we do not usually stock and have to order specifically for the customer) may be charged a 15% re-stocking fee (can be higher depending on custom options or special order). High dollar items may have a re-stocking fee which covers transaction and shipping charges. If it is an exchange (rather than a return), there is more likely to be no restocking fee.
- * Custom items do not qualify for a refund. If an item doesn’t fit, we will do everything to make sure you get a proper fit. But, on custom items, there cannot be a refund, due to the custom nature of the item. ALL CUSTOM ITEM SALES ARE FINAL.
In the event of any questions or concerns with your order, please contact our team within 30 days of receipt. We will make every effort to resolve the problem as quickly as possible. The Dive Addicts team can be reached at +1-801-572-5111 Monday through Friday 10 am – 6 pm Mountain Time or by EMAILING US.